
FAQ
Find your answer's here!
Do you offer try on's?
We provide try-ons through postage! If the dress doesn't fit, you can return it using the provided return postage bag. A $25 deduction will apply to your refund to cover the cost of postage. The dress must be returned within 24 hours of delivery with proof of postage for a refund.
What happens if I need to cancel a booking?
We offer free cancellations for bookings canceled at least one week before reserved date, because we understand that plans change. Any cancelation closer than a week, you will be issued a credit not.
Do you ship to other countries other than Australia?
Due to delivery times, we only ship within Australia.
What happens if I damage the dress?
We acknowledge accidents can occur, providing coverage for repair costs up to $50! If the dress is deemed irreparable, the customer must cover the full RRP. Failure to comply may lead to legal measures.
What happens if Isla Attire needs to cancel your booking due to previous customer not returning/damaging the dress?
We recognize the frustration of a cancellation, if this occurs your order will be fully refunded.
How do I post the dress back?
The postage return bag must be posted in a YELLOW express post box by 2pm on the Monday after your event or taken to the post office.
Please do not post returns via a RED post box. If this is done, you will be liable to pay a late fee of $25.
Couldn't find your answer?
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